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Williams-Ceci, Sterling; Jakesch, Maurice; Bhat, Advait; Kadoma, Kowe; Zalmanson, Lior; Naaman, Mor (, PsyArXiv Preprints)AI technologies such as Large Language Models (LLMs) are increasingly used to make suggestions to autocomplete text as people write. Can these suggestions impact people’s writing and attitudes? In two large-scale preregistered experiments (N=2,582), we expose participants who are writing about important societal issues to biased AI-generated suggestions. The attitudes participants expressed in their writing and in a post-task survey converged towards the AI’s position. Yet, a majority of participants were unaware of the AI suggestions’ bias and their influence. Further, awareness of the task or of the AI’s bias, e.g. warning participants about potential bias before or after exposure to the treatment, did not mitigate the influence effect. Moreover, the AI’s influence is not fully explained by the additional information provided by the suggestions.more » « less
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Wang, Leijie; Wang, Ruotong; Williams-Ceci, Sterling; Menda, Sanketh; Zhang, Amy (, USENIX)
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Wang, Leijie; Wang, Ruotong; Williams-Ceci, Sterling; Menda, Sanketh; Zhang, Amy X (, USENIX Association)User reporting is an essential component of content moderation on many online platforms--in particular, on end-to-end encrypted (E2EE) messaging platforms where platform operators cannot proactively inspect message contents. However, users' privacy concerns when considering reporting may impede the effectiveness of this strategy in regulating online harassment. In this paper, we conduct interviews with 16 users of E2EE platforms to understand users' mental models of how reporting works and their resultant privacy concerns and considerations surrounding reporting. We find that users expect platforms to store rich longitudinal reporting datasets, recognizing both their promise for better abuse mitigation and the privacy risk that platforms may exploit or fail to protect them. We also find that users have preconceptions about the respective capabilities and risks of moderators at the platform versus community level--for instance, users trust platform moderators more to not abuse their power but think community moderators have more time to attend to reports. These considerations, along with perceived effectiveness of reporting and how to provide sufficient evidence while maintaining privacy, shape how users decide whether, to whom, and how much to report. We conclude with design implications for a more privacy-preserving reporting system on E2EE messaging platforms.more » « less
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